Nicola Strong is a trainer and facilitator, the director of Strong Enterprises Limited, and a senior consultant at the Institute for Ethical AI, Oxford Brookes University. Nicola and host Ross Thornley talk about supporting people through change, the debate between augmenting through AI instead of going autonomous — and Nicola’s extensive research into chatbots. The pair also discuss the builders and the user’s responsibility when interacting with technology and how tech can perhaps do the gathering and filtering — and allow humans to more effective and less overworked.  Timestamps:1:09: Nicola’s studies at Surrey University2:58: How beginning her career from an academic start point shaped Nicola’s career3:52: How technology has changed and evolved work over the past few decades6:03: How digitization is affecting coaching, learning and training9:28: Nicola’s research and discoveries about chatbots14:27: Ethical dilemmas with chatbots 20:50: Saberr’s CoachBot23:30: Axa’s Amber chatbot26:42: How human’s can prepare for e-coaching28:06: Tips and advice to get started in this technologyResources: Nicola StrongHeather Knight’s comedic robotsI am EchoborgSaberr’s CoachBotConnect with Ross:WebsiteLinkedInMoonshot Innovation 

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