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Listen "How Scott Monty Humanizes Customer Experience with AI "
Episode Synopsis
Want to make your brand feel more human and real in an AI-obsessed world?
Join Scott Monty and our host, Nathan Bennett, on this episode of CX-WISE for proven strategies on how to humanize your brand and deliver exceptional customer experiences.
Learn how AI can enhance the human touch in CX, rather than replacing it. Scott explores the importance of infusing humor and personality into AI-driven customer interactions.
Together, they discuss how brands can build trust by leveraging human connections and authenticity in the age of commercialized influencer relationships. Scott also shares real-world experiences from his time leading Ford's social media team.
Words of Wisdom: "Brands with emotional intelligence acknowledge the human aspect in customers, share humor, and show empathy." - Scott Monty
Tune in for actionable insights and inspiring anecdotes that will up your CX game in the digital age!
Join Scott Monty and our host, Nathan Bennett, on this episode of CX-WISE for proven strategies on how to humanize your brand and deliver exceptional customer experiences.
Learn how AI can enhance the human touch in CX, rather than replacing it. Scott explores the importance of infusing humor and personality into AI-driven customer interactions.
Together, they discuss how brands can build trust by leveraging human connections and authenticity in the age of commercialized influencer relationships. Scott also shares real-world experiences from his time leading Ford's social media team.
Words of Wisdom: "Brands with emotional intelligence acknowledge the human aspect in customers, share humor, and show empathy." - Scott Monty
Tune in for actionable insights and inspiring anecdotes that will up your CX game in the digital age!
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