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Listen "How Dennis Wakayabashi Cracked the Cultural Code of Global CX"
Episode Synopsis
What does customer experience look like across the globe, and how can brands break cultural and language barriers to resonate with diverse audiences? In this insightful episode of CX-WISE, Dennis Wakabayashi, the global voice of CX, explores the key elements that shape customer experience in different countries.
Discover how empathy, cultural intelligence, and GenAI are transforming customer interactions, and how brands can adapt their strategies to build meaningful, cross-cultural relationships.
Tune in to learn how global brands can create a unified CX offering that appeals to a diverse, interconnected world
Discover how empathy, cultural intelligence, and GenAI are transforming customer interactions, and how brands can adapt their strategies to build meaningful, cross-cultural relationships.
Tune in to learn how global brands can create a unified CX offering that appeals to a diverse, interconnected world
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