Episode Synopsis "Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!"

Our guest today is the amazing Shep Hyken, Chief Amazement Officer at  Shepard Presentations. One of the best speakers around the world, his  articles have been read in hundreds of publications. He’s a contributor  for “Forbes”. He’s the author of “Moments of Magic,” “The Loyal  Customer,” ” Wall Street Journal,” and USA Today best-seller, “The Cult  of the Customer,” and more recently he published a book that I really  love, “Convenience Revolution.” He’s also a creator of the Customer  Focus program which helps clients develop a customer service culture and  loyalty mindset. Shep Hyken had been advising for American  Airlines, AT&T, AETNA, Abbott Laboratories, American Express, and  many others. I must mention that due to Shep Hyken 2005 books, I  personally got involved in customer experience and until today he is  influencing millions of people. Without further ado, Mr. Shep Hyken is  here with us today. Is worth to listen!

Listen "Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!"

More episodes of the podcast CX Human Lab

• Using a Human Centred Approach To Transforming Customer Experience - A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience at Ericsson
• Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!
• Employee Led Transformation – With Lior Arussy Part II
• Employee Led Transformation with Lior Arussy - Part I
• Transforming the Digital Experience in Procurement with Dr. Marcell Vollmer