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Cincom Contact Center Insights

Cincom Contact Center Insights

Por: Randy Saunders

Best Practices in Customer Service.

Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.

12 episodios disponibles

Latest episodes of the podcast Cincom Contact Center Insights

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 14/07/2008

Operation Impact: Addressing the daily struggles of the frontline manager 14/04/2008

Trent Fulcher speaks on Customer Experience and the Contact Center 06/03/2008

How to Hire Better Call Center Agents - Every Time! 15/12/2007

What to Measure When You’re an Analytical Newbie 16/11/2007

Go Green with Remote Agents and Virtual Contact Centers 02/10/2007

This Call May NOT be Recorded! Are You Breaking the Law? 05/09/2007

Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers 01/08/2007

How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre 25/07/2007

Is a Hosted Contact Center right for you? 16/07/2007

ATA Today-Tim Searcy interviews Randy Saunders of Cincom 03/03/2007

Customer Experience Happens in the Contact Center 18/02/2007