Go Green with Remote Agents and Virtual Contact Centers

Cincom Contact Center Insights
02/10/2007 11 min
Go Green with Remote Agents and Virtual Contact Centers

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Episode Synopsis


Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom.Louis Columbus was recently a panelist at the Green Technology World™ Conference where he discussed the environmental impact of virtual contact centers and remote agents.In this podcast Louis answers some of the questions he covered at the conference including:- Why are so many companies are adopting green technologies now?- How does a virtual contact center help companies become more “green?”- What are other advantages of virtual contact centers?- How does the virtual contact center improve customer service?- Where will green technologies be in the next 2-10 years?

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