This Call May NOT be Recorded! Are You Breaking the Law?

Cincom Contact Center Insights
05/09/2007 11 min
This Call May NOT be Recorded! Are You Breaking the Law?

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Episode Synopsis


Guest: Rick Daley, EVP Business Development, CallCopy, Inc.CallCopy ( www.callcopy.com ) is one of the fastest growing companies in the call recording/quality monitoring industry. Recently Rick Daley delivered a webcast titled, This Call May NOT be Recorded! Are You Breaking the Law?In this podcast, I talk to Rick about a few of the regulations and call recording best practices he addressed in this recent presentation.You can view the complete recorded webcast -- This Call May NOT be Recorded! Are You Breaking the Law? at:www.crmxchange.com/webcast/callcopyaug07.aspYou can also download Rick’s latest whitepaper on this same subject at:www.crmxchange.com/featured-offer/callcopysept07.asp

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