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CCW Digital: A Customer Service Online Platform

CCW Digital: A Customer Service Online Platform

Por: Seth Adler

Examining the relationship between your company and your customer.

100 episodios disponibles

Latest episodes of the podcast CCW Digital: A Customer Service Online Platform

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Ep. 141: Putting Employees At The Heart Of Your Business 23/03/2020

Ep. 140: Driving Memorable Experiences 16/03/2020

Ep. 139: Verizon On Humanization And Digital Personalization 09/03/2020

Ep. 138: Former Microsoft Leader On The Future Of The Contact Center 02/03/2020

Ep. 137: Chatbots vs. Humans 21/11/2019

Ep. 136: Lessons From Fossil & WW 14/11/2019

Ep. 135: Comcast On Building Customer Trust 07/11/2019

Ep. 134: Unlocking Your Contact Center's Superpowers 31/10/2019

Ep. 133: Why Phone Is Still King 24/10/2019

Ep. 132: BNY Mellon Pershing on Data-Driven Customer Centricity 17/10/2019

Ep. 131: Mercedes-Benz Financial Services on the Full Power of Customer Analytics 10/10/2019

Ep. 130: How to Become a Digital Marketplace Like Amazon Using Omnichannel Strategy 03/10/2019

Ep. 129: Artificial Intelligence and CX Automation - Getting It Right 26/09/2019

Ep. 128: How to Set CX Strategy for a Multinational, B2B-B2C Business: CCW Europe Spotlight 19/09/2019

Ep. 127: How Rakuten Tackles Omnichannel 12/09/2019

Ep. 126: Be Customer-Centric, Not Creepy 05/09/2019

Ep. 125: Chat - The Starting Point for Customer Centricity? 29/08/2019

Ep. 124: What To Do With Customer Analytics 22/08/2019

Ep. 123: Measuring CX Humanity 15/08/2019

Ep. 122: How Purple Carrot Is Scaling Customer Centricity 08/08/2019

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