Ep. 133: Why Phone Is Still King

CCW Digital: A Customer Service Online Platform
24/10/2019 11 min
Ep. 133: Why Phone Is Still King

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Episode Synopsis

Is customer engagement moving away from voice? Not according to Manny Marrero from Getaroom, whose company continues to make the voice channel its priority. Reliance on a conventional channel does not, however, mean the company is averse to using advanced analytics technology to make more meaningful customer connections.

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