Ep. 122: How Purple Carrot Is Scaling Customer Centricity

CCW Digital: A Customer Service Online Platform
08/08/2019 32 min
Ep. 122: How Purple Carrot Is Scaling Customer Centricity

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Episode Synopsis

On the one hand, emerging organizations have the opportunity to adopt a customer-centric vision from day one. On the other hand, emerging organizations have the unique challenge of preserving that vision as they rapidly scale in terms of size, region and scope. In this exclusive CCW Digital podcast, Meredith Molloy of Purple Carrot reveals how her organization is navigating this challenge. She also shares guidance for turning agents into true customer advocates -- and then measuring performance.

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