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Listen "Unveiling the Future with Wayne Alling - AI, Customer Service, and Agency Success"
Episode Synopsis
In this episode, Matthew Vega-Sanz interviews Wayne Alling, an agency owner, about his background in the insurance industry and his views on AI. Wayne shares how he got into insurance and the types of insurance he sells. He discusses the breakdown of his book of business, with a focus on personal lines and a growing commercial business. Wayne also talks about his team of agents and their use of a virtual assistant from the Philippines. He highlights the importance of customer service and the renewal aspect of insurance. Finally, Wayne shares his thoughts on AI, seeing it as a tool that can help agents be available 24/7 and focus on revenue-generating activities.02:00 Getting Into the Insurance Industry07:20 Book of Business and Focus08:52 Team and Outsourcing10:52 Favorite Part About Working in Insurance12:43 Views on AI in the Insurance Industry15:12 Optimizing for Customer and Employee Experience20:01 Future Plans for Using AI in the AgencyWant to use GAIL for your business?Learn more today: https://onboarding.lula.is/gail?utm_medium=social&utm_source=FB&utm_campaign=1-23Register for our upcoming Webinar here: https://us06web.zoom.us/webinar/register/5717054228569/WN_WHhoIoLPRYyizjdSjc_6kQ#/registration
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