In this conversation, Matthew Vega-Sanz interviews TJ Hooper from Hooper Agency, a second-generation insurance agency. They discuss various topics related to the insurance industry, including the evolution of the agency, the importance of customer service, the use of virtual assistants, and the impact of AI on the industry. TJ shares his insights and experiences, highlighting the need for flexibility and adaptability in the changing market. He also acknowledges the potential benefits and concerns of AI in insurance. Overall, the conversation provides valuable insights into the challenges and opportunities in the insurance industry.01:16 Getting into Insurance02:08 Evolution of the Agency03:30 Customer Service in Insurance04:41 Adapting to Changing Markets05:57 The Importance of Service07:00 Utilizing Technology: Virtual Assistants08:11 Enhancing Web Presence and Communication10:18 Flexibility and Customer Experience11:16 What Excites About Insurance13:05 Virtual Assistants and BPO Services15:28 Concerns and Thoughts on AI

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