Send us a textIn this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the latest features and improvements in Amazon Connect from the past two months, including real-time dashboards, Lex bot integration, agent performance evaluations for email contacts, and outbound dialer enhancements. They also discuss the importance of user adoption, covering strategies for successfully implementing Amazon Connect in your contact center, training for different personas, staying updated with new features, and leveraging AI tools like Amazon Q. Whether you're a techie, a contact center supervisor, or an agent, this episode is packed with essential insights and tips to make the most out of Amazon Connect.Links discussed this episode:AWS Amazon Connect Online Workshops00:00 Introduction and Welcome00:56 Latest Amazon Connect Updates09:53 User Adoption: Importance and Strategies12:03 Training and Familiarization22:42 AI in Contact Centers32:05 Conclusion and Wrap-UpFind out more about CloudInteract at cloudinteract.io.

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