Send us a textAmazon Connect Feature Updates: re:Invent HighlightsIn this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon Connect. From AI-powered automation to new agent tools, this episode covers some of the 29 new updates including native testing capabilities, email automation, chat workflows, MCP support, and real-time chat message streaming. Also, discover the highly-anticipated Nova Sonic LLM's integration for more natural voice interactions and enhanced agent assistance. Stay tuned for insights on predictive analytics, knowledge bases, and more.00:00 Introduction and Overview of re:Invent Week01:09 Amazon Connect's Major Announcements01:48 Deep Dive into New Features04:18 Testing and Simulation Capabilities07:15 Automated Email Responses and Chat Workflows10:00 Model Context Protocol and Real-time Chat Streaming14:53 Nova Sonic: The Game-Changing LLM for Voice20:17 AI-Powered Summaries and Predictive Insights24:57 Knowledge Bases and Third-Party Integrations30:59 Conclusion and Final ThoughtsFind out more about CloudInteract at cloudinteract.io.

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