In this episode of Training That Works, Rustin Schroeder talks with Hina Mada about how emotional intelligence, not policy or process, became the anchor when her company grew from 40 people to over 2,000. She shares the moment she realized things were breaking… new hires flooding in, leaders stretched thin, and teams losing connection. That’s when she found a different kind of training. One that started with emotion before execution.Hina takes you inside that shift. She tells the story of one live session that changed everything. No slides. No theory. Just real conversations that made her rethink how she coached, handled conflict, and helped people perform under pressure. It became the model for how she trains her teams today… grounded in human connection, not checklists.By the end, she opens up about the small daily moves that keep her people patient and passionate, the lesson that almost broke her confidence, and the mindset that turned it all around. The real takeaway isn’t about knowing more. It’s about learning to feel smarter.🎙️ Training That Works — where top performers share what actually works. 🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com

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