Send us a textRevolutionizing Customer Service: Guillermo Salazar's Journey with Iris CXIn this engaging episode of The Wireless Way, we welcome Guillermo Salazar, founder of Iris CX. Guillermo shares his story about how a frustrating experience with a garage door opener led him to create Iris CX, a tele-maintenance solution for property managers. We dive into how Iris CX tackles industry challenges like skilled maintenance shortages and rising costs, while improving customer experience. Guillermo also discusses his background, including co-founding a hockey stick company and his unique trilingual upbringing. Later, we explore his podcast 'Getting to Hell Yes!' focusing on sales strategies in the rental sectors. If you're passionate about technology, problem-solving, and customer service, this episode is a must-watch!00:00 Welcome and Introduction00:11 Meet Guillermo Salazar00:36 The Birth of Iris CX01:30 Guillermo's Background and Personal Life01:46 Diving into the Podcast02:08 Starting the Conversation03:26 From Consulting to Leadership04:48 Growing Up in Canada05:58 The Calgary Stampede and Western Culture06:56 Trilingual Upbringing10:06 The Genesis of Iris CX12:03 Challenges and Market Fit18:16 AI and Data Analytics in Iris CX26:48 Remote Troubleshooting and Efficiency28:13 Friction-Free Customer Experience28:53 Language Barriers and Multilingual Support32:38 Single Family Rentals and Maintenance Challenges34:16 The Power of Actionable Data37:11 Sales Strategies and Customer-Centric Approaches37:32 Launching a Podcast to Learn and Share42:18 Compassionate Selling and Service50:21 Final Thoughts and TakeawaysMeet Guillermo- https://www.linkedin.com/in/1guillermosalazar/His podcast- https://podcasts.apple.com/us/podcast/getting-to-hell-yes/id1772602174RSS- https://rss.com/podcasts/getting-to-hell-yes/More on IrisCX- https://www.iriscx.com/Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

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