This week I have the pleasure of welcoming Zack Oates, the founder and CEO of Ovation, to the show. In this episode, Zack talks about his journey in the restaurant industry and the importance of the guest experience. He shares remarkable insights on winning back guests and highlights the value of a well-executed winback program. And the stats he drops are astounding!Zack also shares two compelling stories of real-time issue resolution that showcase the power of leveraging feedback and the innovative use of AI to enhance customer experience.  It’s a very rich episode with many takeaways.

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