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The Wilmac Wire

The Wilmac Wire

Por: Wilmac Technologies

Where the drivers behind customer interaction technology, AI, and community innovation share how they’re shaping what’s next.

47 episodios disponibles

Latest episodes of the podcast The Wilmac Wire

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Tackling Customer Challenges - How Wilmac Solved a Legacy Data Challenge for a Global Utilities Player 20/02/2025

Partnering for Success – Five9’s Steve Blood on the Future of CX 06/02/2025

BONUS - Contact Center Data Management Webinar Event Recap 30/01/2025

Partnering for Success – How Wilmac and C1 Deliver for Customers 23/01/2025

Behind the Build Quarterly Update – How Continuity Replay is Solving Data Challenges 09/01/2025

Digital Health in the Contact Center, An Opportunity to Advance Health Equity Event Recap 19/12/2024

Simplifying Compliance with Customer Interaction Live Session Recap 05/12/2024

Breaking Free from Spreadsheet Scheduling Struggles Live Session Recap 14/11/2024

Steve McDonnell Speaking from Experience at Golisano Institute for Business & Entrepreneurship 31/10/2024

Digital Health in the Contact Center Event Preview with Dr. Thomas Green & Barbara Stephens 17/10/2024

Industry Round Up and a Busy Upcoming October with Steve McDonnell & Emily Miller 03/10/2024

Director of Service Ops Christina Cavaleri on Customer Experience & the Service Team 19/09/2024

ZEN-RP's Chris Ward and Wilmac's Charlie Snedden on WFM Across Industries 05/09/2024

Five9's Jess Shea and Wilmac's Jim Giblin on the Wilmac/Five9 ISV Partnership 22/08/2024

Joe Brienzi, Controller on His Journey & the Accounting Team 08/08/2024

Customer Experience News Round Up with Thomas Clark & Emily Miller 25/07/2024

Bob Duffy & Emily Miller on Leadership and Community Impact (Part 2) 18/07/2024

Bob Duffy & Emily Miller on Leadership and Community Impact (Part 1) 10/07/2024

Steve on 13WHAM & Wilmac's Evolution 27/06/2024

Charlie Snedden & Bob Pease on Continuity Replay Cloud 13/06/2024

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