ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "The UX Design & Design Thinking Show - ImaginXP Podcast 1"
In this podcast, we will be discussing how customer journey mapping can be used as a tool to implement design thinking in an organization by empathizing with the users. We will talk about identifying the moments of truth, finding positive and negative moments in a customer journey and thus creating an experience to attain CUSTOMER DELIGHT.
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