In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Lois Banta, a prominent figure in dental consulting and coaching. They discuss Lois's journey in dentistry, the importance of effective communication in patient care, and the evolving role of AI in dental practices.Lois shares insights on how to enhance patient experience and retention through better team dynamics and communication strategies. The conversation also touches on the future of dentistry, emphasising collaboration and the integration of technology while maintaining the human touch in patient interactions.What you will learn:[01:20] Introduction and Background[03:29] Lois Banta's Journey in Dentistry[08:20] The Importance of Communication in Dentistry[13:23] Patient Experience and Team Dynamics[21:22] Navigating the Dental Industry Challenges[27:03] The Future of Dental Practices and Collaboration[33:55] The Birth of Collaboracon[36:06] Collaborative Coaching and Membership Plans[38:18] The Importance of Communication in Dentistry[41:01] Building Team Cohesion[43:08] Overcoming Industry Challenges[46:29] The Role of AI in Dentistry[51:06] The Future of Dentistry and Human ConnectionTakeaways Lois Banta's journey in dentistry began with a happy accident of consulting. Effective communication is crucial for patient retention and satisfaction. Patients often leave practices due to poor team dynamics and communication. AI can enhance diagnostic capabilities but cannot replace human interaction. Building a strong team culture is essential for a successful dental practice. Listening to patients's needs is more important than presuming their objections are financial. The future of dentistry lies in collaboration and integrating technology with personal care. Dentists must adapt to changes in the industry, including the rise of AI. Successful practices focus on both systems and communication skills. Continuous learning and adapting are key to thriving in the dental field.Sound Bites "It's about relationships." "AI can't replace that." "You can't rely on AI 100%."

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