Understanding your customers' journey is one of the most powerful ways to build lasting relationships.In this episode, I break down the importance of customer journey mapping and how it can boost retention. We’ll explore how to identify touchpoints, create an effective map, and use those insights to improve every part of your customer experience.It's all about making connections that last and keep your customers engaged.Let’s work on transforming the way you connect with your audience and turn them into lifelong customers.Catch me on LinkedIn at theMichaelPachecoFor a deeper dive into strategic marketing that actually works, check out michaelpacheco.coUntil next time,Michael Pacheco

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