I’ve worked with businesses that didn’t realize how much their customer experience was holding them back—until they mapped out their journey.In this episode, we’ll break down the steps to creating a customer journey map. You’ll learn how to identify key touchpoints, understand your customers' pain points, and use those insights to improve every interaction. Whether your business operates online, offline, or a mix of both, this strategy gives you the clarity you need to optimize your customer experience.Tune in to learn how mapping the journey can give you the edge you need to stand out in your customers' minds.Catch me on LinkedIn at theMichaelPachecoFor a deeper dive into strategic marketing that actually works, check out michaelpacheco.coUntil next time,Michael Pacheco

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