“The Excellence Equation: Mastering Operations”Key Takeaways:Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity.Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience.Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success.The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences.Topics Covered:The evolution of operations in luxury retail and its impact on customer experience.The role of data, collaboration, and agile structures in modern supply chains.Sustainability’s place in operational strategy and product lifecycle.The future of operations: automation, human capital, and innovation balance.How Chalhoub Group is redefining supply chain excellence in the Middle East.Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Andreu Marco, Chief Operations Officer at Chalhoub GroupLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube
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