Ever get asked for proof that your transformation is working? While the rest of the business obsesses over dashboards and metrics, transformation leaders are often left with... vibes? Stacey Taylor, Vice President of Implementation & Change at Visa, has cracked the code on measuring the "unmeasurable" in change initiatives. She shares their practical three-pillar framework connecting individual performance to organizational outcomes, using real examples from Agile and Gen AI rollouts. She reveals creative approaches for gathering meaningful data without survey fatigue and why measuring productivity requires looking at speed, effort, and quality together. You’ll particularly love her game-changing "snack strategy" for keeping impatient executives satisfied while the real results cook!This episode is a must-listen for transformation leaders tired of relying on gut feeling to track progress.----Connect with:⁠⁠⁠Nellie Wartoft⁠⁠⁠CEO of ⁠⁠⁠Tigerhall⁠⁠⁠Chair of the ⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠[email protected] ----00.00 - Introduction01:30 - The challenge of measuring change05:15 - Why change initiatives lack measurement compared to other business functions08:42 - The three pillars of Visa's change measurement framework11:00 - Using an Agile transformation example to illustrate measurement approach13:45 - Collecting data through systems vs. surveys16:10 - Strategies to combat survey fatigue and increase participation19:52 - What metrics matter most to C-suite executives21:38 - Using pilot teams to demonstrate early wins24:15 - Measuring productivity through speed, effort, and quality26:00 - Applying the framework to Visa's Gen AI transformation28:48 - Measuring business impact through productivity uplift and realized savings32:10 - Tracking individual performance via adoption velocity and proficiency34:45 - Evaluating program effectiveness and managing resistance37:35 - A/B testing methodology with Microsoft to quantify time savings41:00 - Final thoughts: Every transformation should be measured, but not all in ROI----Breathe by RYGO | https://soundcloud.com/francesco-rigolonEverything You Need Is By Your Side by Vlad Gluschenko |Music promoted by https://www.free-stock-music.comCreative Commons / Attribution 3.0 Unported License (CC BY 3.0)https://creativecommons.org/licenses/by/3.0/deed.en_US

Ver todos los episodios