Moving from Chaos to a One-Team Corporate Culture with Ben Cook (Head of Global Customer Service Strategic Transformation, Ford)

The Only Constant - A Playbook for Change Leaders
24/06/2025 28 min

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Episode Synopsis

What happens when your organization's biggest strategic challenge isn't technology, process, or budget but just getting everyone to play for the same team?In this episode of The Only Constant, Ben Cook (Head of Global Customer Service Strategic Transformation at Ford) discusses with Nellie Wartoft how to build more than surface-level alignment for the strategic direction your organization must follow. Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠[email protected]

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