Episode Synopsis "149 What Is the Benefit to the Customer? with Danny Levy"

Few public transit agencies dedicate an employee to improve how riders experience the system each day. Danny Levy of the Massachusetts Bay Transportation Authority tackled this unique role by mapping the customer experience and communicating the “why” behind projects.

Listen "149 What Is the Benefit to the Customer? with Danny Levy"

More episodes of the podcast The Movement Podcast

• 153 The Last Stop with Josh Cohen
• 152 People Want Other Options with Heather Thompson
• 151 We Are Building an Entirely Different Los Angeles with Julia Campbell
• 150 What is Different About Today? with Anthony Foxx
• 149 What Is the Benefit to the Customer? with Danny Levy
• 148 An Appreciation For the Full Cost of Transit with Benjamin Birnbaum