Episode Synopsis "Episode 5: CMU's OIT Help Desk"

Special Guest Derek Leib discusses the services offered by CMU’s OIT Help Desk and how the array of services helps to address and resolve technical issues -Help Desk interactions and service -Help Desk communication recommendations -What to do if service is not satisfactory -When to contact the Help Desk vs. LMS Instructional Support

Listen "Episode 5: CMU's OIT Help Desk"

More episodes of the podcast The Meaty Part of the Curve

• Episode 11: End of season one
• Episode 10: Striving for excellence
• Episode 9: End of the semester
• Episode 8: Testing, one, two three...
• Episode 7: Online "chats" via virtual classrooms
• Episode 6: Communication tools, learning, and participation within a technology-driven classroom
• Episode 5: CMU's OIT Help Desk
• Episode 4: Professional, personal, and faculty development
• Episode 3: What is "rapport"?
• Episode 2: CMU's Center for Excellence in Teaching and Learning (CETL)
• Episode 1: Student demographics