#3 Accountability

Leaders must be accountable.

Accountability is a huge problem in the workplace. Well, let us be honest, not just in the workplace, it's a huge problem in society.

There is almost nothing more demoralizing or frustrating for employees than when leadership is not accountable for their decisions and actions. Too many leaders and managers hold to the "accountability for thee, not for me" mentality.

So, as a leader, how do you ensure you don't fall into that trap?

First, state your intentions to your team. And do so, without hesitation or equivocation.

"I am accountable"
"It is my responsibility"
"I will assume the blame if something goes wrong"
"You will receive the credit when something goes well"

Harry Truman said, "The buck stops here." That is the attitude. Ah, but attitude is just the start, not the end.

Others within your organization will respect this level of maturity and leadership, as long as there is consistent follow-through and your actions match your words.

Some examples of actions:

You are in a meeting with your team and other members of the organization. One of your team members is called out for missing something or for not following through. Speak up on behalf of your team member and state, "That is my responsibility to see that it was done and done correctly, I will improve my efforts to ensure these requirements are satisfied." The worst thing a manager can do in that scenario is to say, "Yeah Dave, why didn't you get that done?"

Accountability takes bravery and self-sacrifice for the betterment of the team. And, accountability is infectious. When others see you demonstrating these higher EQ qualities, they will want to emulate you. Don't talk about your corporate culture unless you and all your leaders are actively and consistently demonstrating accountability.

Have you ever experienced leaders who were not accountable? How does that impact your work life? Share your thoughts in the comments.

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