Traditionally, training has focused on an expansive array of technical knowledge, but has underestimated the power of teaching resourcefulness. Learn how this overlooked skill can transform technicians into problem-solving gurus who accelerate your business's success. Plus, part 2 of a classroom acronym blunder Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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