In this powerful episode of the Friction-less Workshop Podcast, host Anthony Perl and passionate automotive trainer Andrew Uglow tackle one of the most damaging yet overlooked complaints in modern workshops: "I don't get enough recognition."Main Topics Covered:The critical difference between validation and recognition in the workplaceWhy the automotive industry operates at a 22:1 negative-to-positive feedback ratio (and why that's devastating)How the 5:1 positive feedback ratio transforms workshop culture and retentionThe distinction between career progression and personal developmentWhy promoting your best technician to management often backfires spectacularlyKey Takeaways: Andrew reveals groundbreaking research from orphanage studies that identified the exact ratio of positive to negative feedback needed for human flourishing. He exposes how workshops manage with financial models instead of people models, creating emotional gaps that cost dealerships over $1 million annually in staff turnover.Listeners will learn practical strategies for implementing meaningful recognition programs, understand generational differences in recognition needs (results vs. validation), and discover why the foreman role is critical to technician satisfaction.Featured Insights:David Rock's SCARF model application to workshop environmentsSimon Sinek's work on millennial workplace motivationThe three R's of employee engagement: Reward, Recognition, and ResourcingWhy technicians save thousands of lives but rarely receive acknowledgmentPerfect For: Workshop owners, service managers, foremen, HR professionals, and anyone responsible for technician retention and engagement.Resources Mentioned:David Rock's SCARF ModelSimon Sinek's generational workplace researchSix-step troubleshooting process applied to human challengesAndrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://podcastsdoneforyou.com.au.

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