Join us as we challenge the age-old notion that the customer is always right and explores more effective strategies for setting and exceeding customer expectations. Using examples from leading businesses like Apple, we discuss how to establish realistic service promises and the benefits of under-promising and over-deliveringAndrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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