Join us as we explore why the phrase 'they should know that' might mask deeper issues and provide practical strategies for understanding and developing team capabilities. With engaging anecdotes, such as a case study on software updates, Andrew introduces the 'learning triangle' to explain knowledge gaps in complex situations. The discussion tackles talent, behavior, cultural issues, and the importance of effective training in creating a thriving work environment.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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