In this episode we discuss strategies for improving problem-solving and diagnostic techniques in automotive workshops. We examine the importance of quality job card information and address the myth that customer-provided descriptions are always sufficient. We underscore how crucial it is for service advisors to gather specific, tested, and actionable information from customers to expedite repairs and enhance productivity. We also highlight the potential of implementing a structured check-in process and a quality information model to further streamline operations.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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