In this episode of the Frictionless Workshop podcast, we discuss the critical aspects of technician engagement, focusing on retention, development, and management styles. We debunk common myths, reflecting on Henry Ford's business philosophies and how they relate to modern workplaces. With a deep dive into the challenges and solutions in the automotive industry, this episode offers real-world strategies to enhance technician performance, leading to a more profitable and fulfilling work environment.Andrew has a variety of free downloads and tools you can grab.Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .

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