Most dermatology practices focus on the appointment itself—what happens in the exam room, or during the procedure. That’s important, of course. But this episode focuses on what often gets missed: patients don’t stop being your patients when they walk out the door. In fact, post-treatment experiences—how you follow up, how you communicate, how you care for them afterward—are some of the most powerful ways to build trust, increase retention, and spark referrals.  Thanks again to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® is a perfect reminder: your care doesn’t end when the procedure does—and distinction lives in those extra steps you take.

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