Listen "One Clinic's Approach to All-Encompassing Patient Care"
Episode Synopsis
In today's healthcare landscape, delivering exceptional medical care is just the beginning. Patients now seek a holistic experience encompassing every interaction with a practice, from the initial contact to post-treatment follow-ups. Every touchpoint is crucial in enhancing health outcomes, increasing retention, and fostering loyalty. That's why we delve once again into the art of crafting an Ultimate Customer Experience for patients, drawing inspiration from a recent article on The Clinic for Dermatology and Wellness in Medford, Oregon, titled "The Five-Star Patient Experience: This Clinic’s Approach to All-Encompassing Patient Care." You'll learn more about how their work delivers the "Ultimate Customer Experience®" for their patients!
More episodes of the podcast The Distinctive Dermatologist
Where Practice Operations Meet Patient Experience: Josh Swindle on Distinction in Dermatology
30/09/2025
From Transaction to Transformation — Helping Patients See Deeper Value Beyond the Procedure
16/09/2025
The Language of Loyalty — Phrases and Communication Habits That Keep Patients Coming Back
09/09/2025
The Patient Onboarding Experience
26/08/2025