CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!

The CX Podcast
30/09/2022 13 min

Listen "CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!"

Descargar episodio Ver en sitio original

Episode Synopsis

Welcome to CX Update #7! In this new CX Update I talk about how you can be more efficient as a company without having to save on customer experience. I also illustrate the amazing effect of the Open Door Button philosophy and explain how overpromising and a lack of communication can ruin your customer's experience. Enjoy!

More episodes of the podcast The CX Podcast

CX Update #20: customer satisfaction at Airbnb, building empathy and more! 26/04/2024
CX Update #18: Mental flexibility, Victoria’s Secret and many more! 30/01/2024
CX TRENDS FOR 2024 07/12/2023
CX Update #17: customer loyalty, effective empathy and many more! 27/10/2023
CX Update #16: Personal AIssistants, frontline staff and many more! 29/09/2023
CX Update #15: Friction hunter, non negotiable rules and many more! 29/06/2023
CX Update #14: Artificial empathy, opposing interests and many more! 02/06/2023
CX Update #13: AI buying behavior, understanding customer feedback and many more! 28/04/2023
CX Update #12: Communities, human skills and many more! 31/03/2023
CX Update #11: New phase of personalization, the benefits of chatGPT and many more! 03/03/2023
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA