ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "The Non-customer-facing Employee"
Episode Synopsis
It's easy explaining how front-line employees directly influence the customer's experience. But it's more difficult for non-customer-facing to see how their contributions impact CX. Steve welcomes Maureen Cook, customer experience specialist at Ciena, to discuss the ways they show ALL their employees how they affect customer experience.
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