In the 250th episode of The CX Leader Podcast, we'll continue the series "CX Now - Eight Essential Themes Driving CX Evolution" by discussing adaptability: how companies should maintain an agile mindset in order to provide the best possible experience for customers. Host Steve Walker welcomes Drew Hall, a vice president and team lead from Walker, to discuss why companies need to move away from the old-world model of "make and sell" model and adopt a more "sense and respond" mentality. Find more episodes and blog articles in our CX Now series at https://walkerinfo.com/cxnow/ Find more episode of The CX Leader Podcast at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

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