In the grand scheme of things, customer experience is still a newer practice. While it's growing as companies and organizations realize its potential, there are still few options for formal education and training in CX. And that can make things difficult for CX pros trying to engage the entire company in customer experience efforts. So how do you raise the level of expertise across your organization? Host Steve Walker welcomes back Drew Hall, vice president and team lead for  advisory and managed services at Walker, for a discussion on expertise building. Read the blog article by Drew Hall and Elliot Moran at: https://walkerinfo.com/explore-the-value-of-cx-expertise-building/ Listen to more podcasts at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/   

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