The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 5 de 5

349: CX Capability-Building And Activity-Tracking 09/04/2024
348: Design For Empathy 03/04/2024
347: How To Prioritize Customer Journeys 26/03/2024
346: Practitioner Stories: Journey Centricity At E.ON: Part 2 19/03/2024
345: Practitioner Stories: Journey Centricity At E.ON: Part 1 12/03/2024
344: Scale Your CX Measurement Program 05/03/2024
343: Demystifying Generative AI 28/02/2024
342: What CX Leaders Need To Know About RevOps 13/02/2024
341: CX Planning Guide 07/02/2024
340: CX Predictions 2024: Financial Services 30/01/2024
339: CX Predictions 2024: Healthcare 23/01/2024
338: CX Predictions 2024: Government 16/01/2024
337: CX Predictions 2024: Retail 09/01/2024
CX Cast: 2024 Preview 26/12/2023
335: Culture Energy On The Front Lines 19/12/2023
334: Seven Steps Of Highly Effective Journey Mapping 12/12/2023
333: Practitioner Stories: Managing Global CX At HSBC 05/12/2023
332: How To Set CX Metrics Goals 30/11/2023
331: How To Design Great Workshop Activities 21/11/2023
330: What CX Leaders Need To Know About Technology 15/11/2023
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