340: CX Predictions 2024: Financial Services

30/01/2024 22 min
340: CX Predictions 2024: Financial Services

Listen "340: CX Predictions 2024: Financial Services"

Episode Synopsis

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode, VP, Research Directors Oliwia Berdak and David Hoffman join us to talk about where they see the financial services industry heading in 2024.