ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "CX Cast Replay: Amex Takes VoC To The Next Level"
Episode Synopsis
Originally episode 283, this recording focuses on how American Express evolved their VoC program.
Show Notes:
Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.
Related content:
283: Amex Takes VoC To The Next Level - Forrester
319: The Future Of VoC - Forrester
Show Notes:
Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.
Related content:
283: Amex Takes VoC To The Next Level - Forrester
319: The Future Of VoC - Forrester
More episodes of the podcast The CX Cast
420: CX Stakeholder Management
09/09/2025
415: Journey Innovation
05/08/2025
412: Live At CX Summit NA, 2025
15/07/2025
In God we trust