Episode Synopsis "The Loyalty Unicorn"

While some marketers complain that loyal customers are as rare as unicorns, Sandeep Dube of Delta Air Lines argues that we may be in the golden era of customer loyalty.

Listen "The Loyalty Unicorn"

More episodes of the podcast The Customer Class

• Simplifying Innovation
• Delivering on Critical Customer Needs
• The Loyalty Unicorn
• Social Matters
• Ghost in the Machine
• Finding the Soul of Your Customers