The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

The Chief Customer Officer Human Duct Tape Show
13/11/2020 54 min Temporada 1 Episodio 192
The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

Listen "The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic"

Descargar episodio Ver en sitio original

Episode Synopsis

As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was interesting to hear how Aisling Hassell and her Airbnb team developed a plan to support the "people, process, and product," during these challenging times. Aisling shares some insights as to how Airbnb, a global organization, galvanized employees and Airbnb hosts to work together on solutions that would allow the company to continue to operate while keeping people safe. Aisling Hassell is the former VP of community support for Airbnb.

More episodes of the podcast The Chief Customer Officer Human Duct Tape Show

Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars 24/02/2023
How to Measure the Extraordinary in an Experience-driven Economy 06/02/2023
Customer-centric Companies Are Employee-centric 29/12/2022
What I Know: Shared Memories Build Bonds 16/12/2022
First Things First: Get the Fundamental Customer Experience Right 02/12/2022
How Can You Improve Employee Experience Within a HealthCare Nonprofit? 21/10/2022
What I Know: Lead for Admirable Growth 03/10/2022
Are You Improving Employee and Customer Experience Simultaneously? 23/09/2022
What I Know: "One Version of the Truth" is Critical 09/09/2022
A CCO's Role Goes Beyond Customer Experience to Change Management 26/08/2022
漏 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA