A CCO's Role Goes Beyond Customer Experience to Change Management

The Chief Customer Officer Human Duct Tape Show
26/08/2022 30 min Temporada 1 Episodio 232
A CCO's Role Goes Beyond Customer Experience to Change Management

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Episode Synopsis

In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, especially if you've been in a legacy industry that had to adjust to the digital-first world.

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