The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Por: Jeanne Bliss
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney's New York, and Adobe among others. They will fearlessly share with you what works...and what doesn't work as we debunk this role, why it's not about "Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and "Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
250 episodios disponibles

Latest episodes of the podcast The Chief Customer Officer Human Duct Tape Show

Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars 24/02/2023
How to Measure the Extraordinary in an Experience-driven Economy 06/02/2023
Customer-centric Companies Are Employee-centric 29/12/2022
What I Know: Shared Memories Build Bonds 16/12/2022
First Things First: Get the Fundamental Customer Experience Right 02/12/2022
How Can You Improve Employee Experience Within a HealthCare Nonprofit? 21/10/2022
What I Know: Lead for Admirable Growth 03/10/2022
Are You Improving Employee and Customer Experience Simultaneously? 23/09/2022
What I Know: "One Version of the Truth" is Critical 09/09/2022
A CCO's Role Goes Beyond Customer Experience to Change Management 26/08/2022
What I Know: You MUST Do the Customer Math 18/08/2022
What I Know: Dance With the Power Core 08/08/2022
Develop a 90-Day Plan for Your Customer Experience Transformation 18/07/2022
What I Know: Customer Experience is Floundering 14/07/2022
What I Know: Everybody Needs a Little Pixie Dust 08/07/2022
What I Know: Goal Map, Not Journey Map Pt. 2 01/07/2022
What I Know: GOAL Map, Not Journey Map Pt. 1 27/06/2022
What I Know: Principles Must Be Lived 22/06/2022
Use Technology and Empathy to Improve Customer Experience 17/06/2022
4 Tips for Thinking Through Your Big-Picture CX Strategy 20/05/2022
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