4 Tips for Thinking Through Your Big-Picture CX Strategy

The Chief Customer Officer Human Duct Tape Show
20/05/2022 45 min Temporada 1 Episodio 229
4 Tips for Thinking Through Your Big-Picture CX Strategy

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Episode Synopsis

In my conversation with Curtis Kopf, the Chief Experience Officer at REI, we discuss thought processes and strategies that go into navigating successful CX transformations. Curtis is a seasoned leader and CX practitioner who's worked across a few different industries during his career. He has spent time at Amazon in the early 2000s, Microsoft, Alaska Airlines, and Premera Blue Cross. Curtis definitely knows a thing or two about how to develop a customer-first strategy.

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