What I Know: Customer Experience is Floundering

The Chief Customer Officer Human Duct Tape Show
14/07/2022 5 min Temporada 1
What I Know: Customer Experience is Floundering

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Episode Synopsis

What I know is that customer experience is floundering. We are focusing on the mechanics instead of the meaning of the work. At the end of the day, customer experience is about leading. It's about leadership. It's about finding a way to guide your people and your organization to rise to show up as a different kind of company in the marketplace. Customer experience does not belong in a silo.

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