Check out iorad's interactive tutorial builder: https://www.iorad.comIn this episode of The Adoption Curve, I sit down with Heidi Kirby, Founder of the Useful L&D Community, to discuss how learning professionals can escape the order-taking trap and become strategic business partners inside their organizations.Heidi reveals why “completion is a useless metric” and explains how to use everyday data to prove impact—even without a dashboard. We also dive into evidence-based instructional design, like Mayer’s Multimedia Principles, that you can implement immediately to improve training retention and reduce cognitive overload.If you're a learning strategist, customer education leader, or instructional designer looking to increase your internal visibility and deliver measurable value, this conversation provides the exact steps you need.💡 FREE RESOURCE: The 5-Step Strategic Pushback Framework - book.iorad.com/adoption-curve-episode-9SOCIALS:👨‍💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/👨‍💻 Connect with Heidi - https://www.linkedin.com/in/heidikriz/🌍 IORAD website - https://www.iorad.com⏰ TIMESTAMPS00:00: From NASA to community founder: Heidi’s L&D journey03:09: How to be seen as strategic (before you get the title)06:15: Avoiding the “order taker” trap in L&D08:25: Tactfully pushing back on bad learning requests11:45: Using "invisible data" to measure learning ROI14:50: How customer education can drive down support costs18:44: Evidence-based design with Mayer’s Multimedia Principles24:14: Why course completion ≠ success in training26:49: Teaching only the 20% people actually use33:00: How to measure confidence, autonomy, and true adoption34:29: Cross-functional buy-in for successful tech rollouts38:31: Why L&D pros should network—without needing a reason#LearningAndDevelopment #TechAdoption #InstructionalDesign #TrainingEffectiveness #EmployeeEnablement #CustomerEducation

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